Business Support System
What is BSS ?

Business support systems (BSS) are the components that a telephone operator or telco uses to run its business operations towards customer. BSS and OSS platforms are linked in the need to support various end to end services. Each area has its own data and service responsibilities.

Billing in telecom industry is part of the big Business Support System (BSS) architecture. The purpose of billing is a tool for telecom Provider Company to invoice customer for service or product used by customer. Billing used in telecom industry not just as an operational tool, but also as competitive tools to keep up with the changes in the market.

 
What RAYATT offers?

Telecom Billing

We are able to provide a complete Rating, Mediation and Billing service for your business
by using our proprietary as well as available open-source systems.

Hosted on our distributed secure servers your staff and customers can access all of your billing information via a dedicated customer portal which can be rebranded and integrated with your own web presence.

We can also handle bill distribution from paper to ebilling and also take payment online from your customers.

Customer Care

You're not the only company trying to win your customer’s business, and offering them a better customer experience isn’t enough. Often, the customer interaction is not the positive experience that you intended. That’s why it’s vital to resolve service issues as quickly as possible—before they affect your customers. Otherwise, a reactive approach to service problems can damage your business, translating into costly unfulfilled service level agreements, high operational costs, and poorly informed, unhappy customers who might take their business elsewhere.

We understand the importance of customer experience management. RAYATT can helps deliver high-quality support to keep customers happy and ensure you stand out from the competition.

  • Aligns your services with your business objectives for operational efficiencies and lower costs
  • Allows you to control every aspect of the service process, from initial customer contact through to onsite resolution
  • Helps you quickly understand customer issues for faster resolution
  • Simplifies and speeds up the introduction of new services
  • Protects customer satisfaction by proactively notifying them about service changes

 

So confident are we in the benefits our service can bring we offer prospective clients a minimum of  two days completely free consultancy from two of our lead analysts.

In this time they will work onsite with your staff to listen to any specific issues that you face or will review your entire IT architecture if you have no defined project you wish to engage us on.

At the end of this period you will be given a suggested project plan and initial high level solution design with cost, timeframes and saving estimates.

Your business can then decide to do one of the following:

1. Engage RAYATT to expand upon the proposed solution and give detailed architecture, timelines, cost savings, resource needs etc.
2. Engage RAYATT to bring the plan to fruition in its entirety with our own dedicated project & development teams.
3. Engage RAYATT to project manage and supply expertise to your own staff.
4. Take the plan to one of our competitors to implement.
5. Build the solution in house with your own staff.
6. Throw the suggestions in the bin and end your relationship with RAYATT!

Of course if you try options 4, 5 or 6 we make no promises of your project's success!

Contact us here if you would like to arrange your free consultancy.